Refund Policy

You can request a refund only in the following two cases:

1. Delivery has not started within 72 hours of order confirmation.
2. Less than 50% of the ordered quantity has been delivered after the delivery window has closed.

• Case 1 (not started within 72 hours): full refund of the order amount.
• Case 2 (under 50% delivered): pro-rated refund for the undelivered portion only.
• Refunds are issued to the original payment method within 5 to 10 business days of approval. Your bank may take longer to display the credit.

• 50% or more of the ordered quantity has been delivered.
• Delivery started within 72 hours, even if completion is still in progress.
• The Target was set to private, deleted, renamed, or otherwise made unreachable during delivery.
• The wrong username, channel URL, or post link was submitted at checkout.
• You request a refund based on natural drop-off after delivery has been completed.
• You issue a chargeback before contacting support; chargebacks waive your eligibility under this policy.

1. Email support@socialpeak.com from the address you used at checkout.
2. Include your order ID, the Target, and a brief description of the issue.
3. We will respond within 2 business hours, verify delivery against our records, and confirm whether your order qualifies under this policy.

This policy is part of our Terms of Service and is referenced in our Privacy Policy.